terms and conditions

Terms and Conditions

Last Updated: 09/15/2025

Welcome to Beacon of Hope, EOL LLC (“we,” “our,” “us”). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website or engaging our services.

1. Services

Beacon of Hope provides non-medical end-of-life doula support and non-medical home care services. We do not provide medical treatment, emergency care, or medical advice. Our services are designed to complement, not replace, any medical or hospice care you may be receiving.

2. Use of Website

You agree to use this website for lawful purposes only. You will not use the site to transmit any harmful, unlawful, defamatory, or infringing content. We reserve the right to terminate access for any violation.

3. Confidentiality and Privacy

We respect your privacy and handle all personal and health-related information with strict confidentiality in accordance with applicable laws and best practices. Please review our Privacy Policy for detailed information on how your data is collected and used.

4. Consultations and Appointments

Initial consultations are provided as free, no-obligation Discovery Calls. Scheduling of ongoing services and visits will be agreed upon mutually and may require deposits or payment in advance as outlined in our service agreements.

5. Payment and Refunds

Payments for services are due as per the agreed packages and rates. Refunds or cancellations are subject to terms detailed in the service agreement provided at the start of care.

6. Limitation of Liability

Beacon of Hope and its staff are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services or website. We provide care to the best of our abilities but do not guarantee any specific outcomes.

7. No Medical Advice

Our services do not substitute professional medical advice, diagnosis, or treatment. Please consult your healthcare provider for any medical concerns.

8. Compliance with Laws

You agree to comply with all applicable local, state, and federal laws in using our services.

9. Intellectual Property

All content on the Beacon of Hope website, including text, graphics, logos, and images, is owned or licensed by us and protected by copyright laws. You may not use, reproduce, or distribute content without express written permission.

10. Termination

We reserve the right to terminate or suspend service access for users who violate these terms or act inappropriately.

11. Governing Law

These Terms and Conditions are governed by the laws of the state in which Beacon of Hope operates, without regard to conflict of law principles.

12. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of the website or services after changes indicates acceptance of the updated terms.

At Beacon of Hope, EOL LLC ("we," "our," "us"), protecting the privacy and confidentiality of our clients is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you visit our website or engage our end-of-life care services.

1. Information We Collect

We collect information necessary to provide compassionate, personalized care and maintain effective communication. This may include:

Personal Information: Name, address, phone number, email address, date of birth, emergency contacts
Health Information: Medical history, care preferences, advance directives, care plans, spiritual or emotional needs related to end-of-life care
Financial Information: Payment details and billing information
Website Usage Data: IP address, browser type, pages visited, and other technical data collected automatically through cookies and similar technologies

2. How We Use Your Information

Your information is used solely to:

Provide and coordinate your personalized end-of-life doula and non-medical home care services
Communicate with you and your authorized representatives about care plans and appointments
Comply with legal, regulatory, and ethical requirements
Process payments and billing
Improve our services and website experience

3. How We Protect Your Information

We implement physical, administrative, and technical safeguards designed to protect your personal and health information from unauthorized access, disclosure, or alteration. All client records and communications are treated with strict confidentiality and stored securely.

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

With your consent or at your direction
With healthcare providers, caregivers, or others involved in your care coordination
As required by law or legal process
To protect your vital interests or those of others in emergencies

5. Your Rights to Your Information

You have the right to:

Access and review your personal health information
Request corrections to inaccurate or incomplete information
Request restrictions on certain uses and disclosures
Receive an accounting of disclosures made without your authorization

Please contact us to exercise these rights or to inquire about your information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage data. You may control cookie preferences through your browser settings.

7. Data Retention

We retain your personal and health information for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any information.

9. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of significant changes through our website.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Tammy Matson
Email: support@beaconofhopeol.com
Phone: 605-223-0115
Address: 114 N Maple Ave, Pierre, SD 57501